3.6 Freeze Bill Segments

Reference: Manage Billing Disputes Process Model - Page 2 for the associated business process diagram.

Actor/Role: CC&B

Description: The Bill Segments and associated Financial Transaction are frozen in CC&B. The Bill Freeze Option on the Installation Options controls when a Service Agreement's balance and General Ledger is affected by the Bill Segment and must be configured to meet the organization's accounting practices. Refer to 4.2.2.2 CC&B Manage Meter Charges.

Available Algorithms

•	BSBF-BA - This Bill Segment financial transaction algorithm creates a financial transaction for a Bill Segment where Payoff amount = Bill amount - Current amount = Bill amount / zero / recurring charge amount.

•	BSFZ-EMPTY - This is a Customer Class Bill Segment freeze/cancel algorithm.

Entities to Configure

•	Installation Options - Billing

•	Bill Segment Type

•	Customer Class